FAQ

Frequently asked questions

How much does a Magilie piece of jewelry cost?

Every Magilie piece has its own dedicated page on www.magilie.shop, where you will find measurements, materials, information, and the retail price.

What are the characteristics and dimensions of each piece of jewelry?

Every Magilie piece has its own dedicated page on www.magilie.shop: you will find measurements, materials, information and the list price.

What ring size should I get?

All Magilie rings are adjustable from the inside to suit the wearer's needs. On the website, you can select your reference size.

Where can I buy Magilie jewelry?

You can buy Magilie jewelry online – at www.magilie.shop – and at the Atelier in piazza Leoni 5d in Palermo.

Where can I view the catalog?

On www.magilie.shop you can view all Magilie creations, divided by Categories, Tags and Collections.

Can I make purchases on the Magilie website?

Yes, purchases can be made in the Shop section of the Magilie website.

To which countries does Shop Magilie ship?

Magilie gioielli ships to Italy, Albania, Australia, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, United Kingdom (UK), Czech Republic, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, United States (US), Switzerland, Turkey, Hungary.

N.B. Any customs duties and taxes are the responsibility of the purchaser.

What are the accepted payment methods?

For your purchases on www.magilie.shop you can pay by:

PayPal
Nexi cards, (Visa)
Mastercard, Maestro, American Express
Bank Transfer
For all payments with Visa and MasterCard, you must use the identification method required by the bank that issued the credit card. In addition, you must have a PayPal account to use this payment method in the Magilie Shop.

How can I contact Magilie Jewelry for information?

You can contact Magilie by writing to shop@magilie.it for general inquiries about Magilie products and services, as well as for any complaints and after-sales services. For assistance with orders and shipments, please send an email to shop@magilie.it.

Orders

Do I need to create an account to place an order in the Magilie shop?

An account was required, which also allows you to save your personal information, view your order history, create a wishlist, and receive exclusive Magilie offers.

I can't access my account.

If you experience difficulties accessing your account, we recommend checking that the email address and password you are using are the same ones used at the time of registration. If you have forgotten your password, click on the “Forgot Password” link and enter your email address to generate a new password. If you are still unable to access your account, please contact Magilie Gioielli at info@magilie.it, providing detailed information about the issues you are experiencing.

How can I edit my account?

To change your account information, log in and update whatever you need.

How can I delete my Magilie account?

Unfortunately, it is not possible to delete the account yourself. To request account deletion, please contact Magilie at shop@magilie.it, sending an email from the same address provided at the time of registration, so that we can verify that it is a legitimate request.

How can I create an order?

To place an order, select the item/items you are interested in and add them to your cart. Once you have selected what you want, click “Complete Order” and you will be taken to the payment page. Select your payment method: If you select PayPal, you will be redirected to the PayPal portal, where you will log in to complete the payment. If you select Credit Card, you will be redirected to the Gestpay payment page, where you will enter your full credit card details (Visa, Mastercard, American Express) and complete the payment. As soon as you have placed your order, you will receive a confirmation email with your transaction reference number.

Can I change or cancel my order?

Once you have completed your order and received the confirmation email, it can no longer be modified or canceled, nor can the shipping/delivery address be changed. Italian law guarantees the right to revoke the purchase and receive a refund within 14 days of receiving the purchased item. For more information, please refer to the returns section.

My payment was declined.

If you experience problems with payment, check that the details you entered are correct (credit card, account number, expiry date, billing address, security code). If the problem persists, contact your bank and write to us at shop@magilie.it.

How do Promo Codes work?

If you have a Magilie promo code, enter it in the appropriate field in the cart and click “Apply the coupon.” If the code is invalid, check the newsletter in which you received it for the expiration date and the categories to which the promotion can be applied.

How can I search for my order?

To view your order history, log in to your Magilie account.

Payments

What payment methods are accepted?

For your purchases on www.magilie.it, you can pay by PayPal, American Express, Visa, Mastercard, Maestro, bank transfer (order processed after the funds have been credited to the current account), or Scalapay – if you pay with Scalapay, you will receive your order immediately and pay in 3 installments. Please note that the installments will be assigned to Incremento SPV S.r.l., related parties, and their assignees, and that you authorize such assignment. The purchase is reserved for end consumers. Our prices include VAT. For every order, Magilie issues a receipt, which will be sent to the email address provided once the order is completed. Please note: once the order is confirmed, it will not be possible in any way to modify the data you entered or issue a new sales document.

Shipping

What are the shipping options?

Palermo city – from zip code 90121 to zip code 90151 with a local express courier with free delivery in 24h/48h with a minimum spend of € 50.00 net of promotions (Magilie is not responsible for any damage or loss of the package)

National – Magilie offers national shipping with an express courier with delivery in 24h/48h at the cost of € 10.00 free with a minimum spend of € 150.00 net of promotions (Magilie is not responsible for any damage or loss of the package)

Insured National – insured national shipping with an express courier with delivery in 24h/48h at the cost of € 35.00.

Europe – Germany, Ireland, Monaco, Netherlands, Portugal, Spain, Sweden, Denmark, Finland, France with insured express courier in 3/4 days with DHL. The shipping cost is € 65.00 (Any customs duties and taxes are the responsibility of the purchaser)

United Kingdom – insured express courier in 3/4 days with DHL. The shipping cost is € 90.00 (Any customs duties and taxes are the responsibility of the purchaser)

United States and Canada – insured express courier in 6/8 days with DHL. The shipping cost is € 90.00 (Any customs duties and taxes are the responsibility of the purchaser)

Australia and New Zealand – insured express courier in 8/10 days with DHL. The shipping cost is € 90.00 (Any customs duties and taxes are the responsibility of the purchaser)

For all other destinations not listed, call 0916314322 for a shipping cost quote. Any customs duties and taxes are the responsibility of the purchaser.

The delivery time is calculated from the moment the courier picks up the package, for delivery in Palermo and Sicily 24h, in Italy within 36h/48h; for European shipments, delivery may take between 4 and 6 business days. Magilie is in no way responsible for delivery delays. If the jewelry is not available, you must wait for the production time (15-20 business days).

I purchased several pieces of jewelry in a single order. How will they be shipped?

If you purchased several pieces of jewelry in a single order, they will be sent in one shipment, but each in its own packaging.

How can I request assistance?

For information on order support you can contact us at +39 0916314322 from Monday to Friday from 10 am to 12:30 pm and from 4:30 pm to 6:30 pm or on WhatsApp at +39 351 8061814 we will reply within 24h or you can send an email to supporto@magilie.it

Return

What is the procedure for returning goods purchased on the Magilie Shop?

Under Italian law, as a consumer, you have the right to withdraw from the purchase within 14 days. To make a return, fill out the form by clicking here.

Did you receive an incorrect or defective item?

We are sorry for the incident; please contact us at info@magilie.it. If the delivered items have any defects, you may request their replacement with defect-free items.

How can I request assistance?

For information on order support you can contact us at +39 0916314322 from Monday to Friday from 10 am to 12:30 pm and from 4:30 pm to 6:30 pm or on WhatsApp at +39 351 8061814 we will reply within 24h or you can send an email to info@magilie.it

What is excluded from the right of withdrawal?

The right of withdrawal excludes all purchases delivered to a store. The right of withdrawal cannot be exercised for jewelry made to order for the customer. The right of withdrawal applies to the goods purchased and therefore excludes the delivery charges to the recipient, which constitute a service of which the latter has availed themselves.

Warranty

Are Magilie jewelry covered by a warranty?

Every Magilie piece of jewelry is covered by a one-year warranty from the date of purchase. The warranty does not cover wear and tear due to use, improper use, oxidation, or the replacement of lost or stolen parts.

How can I get my Magilie jewelry repaired?

If your Magilie jewelry breaks during the warranty period, please contact us at info@magilie.it. Should the required service not be covered by the warranty, due to time limitations or the nature of the damage, shipping and repair costs will be borne by the sender. The jewelry to be repaired must be accompanied by the fully completed Service Request Form and sent to: Magilie s.n.c. p.zza leoni 5d 90143 Palermo

How can I request assistance?

For information on order support you can contact us at the number +39 0916314322 from Monday to Friday from 10 to 12.30 and from 16.30 to 18.30 or on WhatsApp at +39 351 8061814 we will answer you within 24h or you can send an email to info@magilie.it

Jewelry care and cleaning

How can I take care of my Magilie jewelry?

Magilie jewelry made of 18ct gold and 925 silver is handcrafted using lost-wax micro-casting. 925 silver is an alloy of silver and other metals. The jewelry is marked with a hallmark indicating the silver fineness of the alloy: 925 indicates an alloy composed of 925 parts pure silver per 1,000. 750 gold is an alloy of gold and other metals. The jewelry is marked with a hallmark indicating the gold fineness of the alloy: 750 indicates an alloy composed of 750 parts pure gold per 1,000. Gold and silver are malleable metals, and natural oxidation does not constitute a manufacturing defect and is therefore not covered by the warranty. The gold plating and polishing of the jewelry will fade over time as a natural consequence of wear. Perfumes, air, salt water, creams, hairspray, sulfur, chlorine, and skin pH can accelerate wear. We also recommend not wearing the jewelry while bathing or during sports activities. Magilie gemstones are carefully selected according to gemological expertise and criteria. The jewelry is gold-plated using thick-film electroplating. All Jewelry complies with nickel-free regulations and is produced in Italy by expert artisans.

How can I clean my Magilie jewelry?

Jewelry made entirely of 18ct gold and 925 silver without a gold plating process can be cleaned using the non-specialized method described below: Immerse the jewelry Immerse the Jewelry in a thick cream made of baking soda and water. Rub gently with your hands and rinse with warm water. Pat dry with a soft cloth and polish with the same cloth. Do not use chemical products. If further assistance is needed, send an email to info@magilie.it attaching an image of the jewelry. Cleaning cannot be performed on precious gemstones, pearls, coral, turquoise, and enamel.

For further information, please refer to the blog post and the video on the Magilie YouTube channel.